Frequently Asked Questions
Everything you need to know about Pet Moment.
Upload a single photo of your pet, then choose how you'd like your portraits styled — pick "Surprise Me" for 3 random styles, hand-pick 3 from our collection of 40+ styles, or choose a curated vibe pack. Our AI generates 3 unique portraits in under a minute, which you'll experience in an immersive 3D gallery complete with AI-written stories about your pet. Pick your favorite portrait, preview it on products like canvases, mugs, and phone cases, and check out — all in one seamless flow.
Use a clear, well-lit photo where your pet's face is fully visible. Avoid blurry images, heavy shadows, or photos where your pet is too far away. One good photo is all you need — the better the photo, the better the portraits.
There are three ways to pick your portrait styles. "Surprise Me" randomly selects 3 styles for you. "Pick Styles" lets you hand-pick exactly 3 styles from our full collection. "Pick a Vibe" lets you choose a themed pack (like Fine Art, Toon Town, or Crown Jewels) and we'll draw 3 styles from that pack. You can generate up to 3 batches (9 portraits total) per pet.
You can generate up to 9 portraits per pet photo (3 batches of 3 styles). You can save up to 2 different pets, for a total of 18 portraits. After the first batch, you can keep generating more right from the gallery.
No — Pet Moment is anonymous-first. You can upload, generate, and browse without signing up. Your pet library is saved automatically so you can come back later and pick up where you left off.
We offer a range of personalized products featuring your chosen portrait, including premium canvases, framed prints, mugs, phone cases, tote bags, and more. You can preview how your portrait looks on each product before you buy.
Yes, shipping is free in the USA!
After checkout, your custom products are printed and shipped directly to your door. You'll receive an order confirmation with tracking details.
Since our products are custom-made with your unique pet portrait, we handle returns on a case-by-case basis. If there's a defect in the product not caused by human usage, we've got your back! Just let us know within 30 days of purchase via Contact Us on the bottom right of the page, and we'll make it right.
Pet Moment currently supports dogs and cats. Our AI styles are optimized for both, and you'll see the best results with a clear face photo of your furry friend.