Frequently Asked Questions

First, upload a photo of your pet (face visible and in good lighting). Then, follow the instructions to generate AI portraits. You can then browse and select a customizable product from our collections. Once you have picked a product, click "View AI Designs & Checkout" to view the AI designs and buy the personalized product. Finally, wait for the product to arrive at your doorstep!
Our AI will work its magic to create fabulous pet portraits. You can then choose your favorite design.
After purchasing, you will receive your goodies 📦🏡 at your doorstep.
Yes, shipping is free in the USA!
We get it, sometimes things don't go as planned. Since our products are custom-made with unique designs, we handle returns on a case-by-case basis. If there's a defect in the product not caused by human usage, we've got your back! Just let us know within 30 days of purchase via Contact Us on the bottom right of the page, and we'll make it right.